Client Feedback Management
For the highest possible quality of our services and advice
Please get in touch with your client advisor to discuss any matters of concern to you. If you have not been assigned a client advisor at VP Bank or do not wish to take up the issue with that person, you can submit your question or complaint by using this contact form.
You can rest assured that your feedback will be forwarded directly to the competent specialist unit(s) at VP Bank for further processing. We shall contact you as soon as possible following receipt of your observation or complaint.
If you have not received a satisfactory reply to your complaint, you have the possibility to turn to the Office of the Ombudsman:
Swiss Banking Ombudsman
+41 43 266 14 14 Deutsch / English
+41 21 311 29 83 Français / Italiano